Refund & Return Policy

Betala FragranceΒ wishes its customers the best shopping experience

Refund Policy

Raise aΒ return/ replacement request within 3Β daysΒ from the date ofΒ delivery,

β€’Β An unboxing video is mandatory with the original packaging in case of claims on missing items / leakage / breakage or damage / incorrect product, which has to be made

β€’Β In case of a refund to be claimed, kindly contact our customer care on +918866177254 or write to us on betalamarketing@gmail.com with the necessary images and videos related to your claim with subject line β€œRefund For ”.

β€’Β In case of a package being tampered / damaged / defected, kindly refuse to accept the package from the delivery partner on the spot.

β€’Β Contact the customer care team onΒ +918866177254Β if the order is marked as delivered and is not received by the customer, within 3 days of the product being marked delivered. No refunds shall be made after this period.

β€’Β Any cash on delivery refunds shall be initiated to the bank account provided by the customer in the above manner within 4-7 working days.

β€’Β A claim of refund should be made within 24 hours of order delivery with the aforementioned details.Β 

β€’Β Betala Fragrance will provide all the details with relevant screenshots along with the transaction id once the refund is initiated.

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Cancellation Policy

Cancellation of orders can be processed before their dispatch from the warehouses only. A gateway charge of 2.5% shall be levied against your order for cancellation.

A refund for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance.

Orders cannot be cancelled once shipped from the warehouses and an amount of Rs. 40 will be deducted once the order is shipped and if it is returned back to the seller (prepaid orders)

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Return Policy

All purchase is eligible forΒ free return, within 3 days of delivery, in an extreme cases of damaged product delivery (leakage / broken / missing items) due to transit, a refund / exchange can be initiated after a thorough verification of the refund policy.